Resident Engagement Coordinator
Under the general direction of the Resident Engagement Manager, plan, coordinate, deliver and track a wide variety of programs, activities, and events for residents of CIHA.
Major Activities (Typical Duties/Responsibilities)
- Represent CIHA in a positive and professional manner in a variety of settings. Maintain professional and supportive relationships with CIHA residents, staff, volunteers, and partners.
- Assist Resident Engagement Manager in identifying and maintaining partnerships with local social service agencies.
- Plan, develop, promote, implement, track, and report the outcome of Resident Engagement programs, activities, and events.
- Collaborate with Resident Engagement Manager and Public Relations Specialist to plan, design and disseminate resident newsletter, calendar, flyers, invitations, reminders, etc. and design and maintain community monitors and bulletin boards.
- Assist staff and residents with tenant social service referrals.
- Act as a liaison and point of contact between CIHA staff and residents seeking support and/or conflict resolution.
- Track and report conflicts, referrals, and program participation.
- Recruit, interview, supervise, support, track and recognize resident and community volunteers with the goal of leveraging staff resources, increasing use of community rooms and expanding educational, wellness, and recreational opportunities available to residents.
- Oversee the inventory, maintenance and security of the TVs, computers, related technology, equipment, books, supplies and displays utilized in community rooms.
- Prepare purchase requisitions and maintain accurate, up to date record of Resident Engagement expenditures in comparison with spending plan.
- Drive a 15-passenger van to transport residents safely and efficiently between buildings on Centennial Village campus and other approved locations as needed.
- Attend meetings or training as required.
- Perform related duties as assigned.
Skills and Abilities
- Excellent oral and written communications skills; including the ability to speak in front of groups and establish and maintain cooperative and effective working relationships with others – both internally and externally.
- Excellent interpersonal skills using tact, patience and courtesy.
- Excellent organizational skills and ability to work with minimal supervision.
- Ability to plan, organize and carry out programs, activities and events.
- Excellent research and record keeping skills.
- Proficient computer skills and knowledge of word processing and database software such as Microsoft Office Suite, TenMast, Reqlogic, Payscan, etc.
- Currently certified or willing and able to become First Aid and CPR certified.
- Ability to lift, carry, load and unload supplies and boxes weighing up to 35lbs.
Education and Experience
- High school graduate or GED.
- Two years college or business school coursework in office administration or related area; demonstrated proficiency may be substituted.
- Associates degree in social services or related field preferred; experience can be substituted on a year for year basis.
- Previous experience working in affordable housing, social services, program development, volunteer coordination and/or event planning.
- Valid Alaska Driver’s License.