Resident Engagement Coordinator
Under the general direction of the Resident Services Manager, Resident Engagement Coordinators are responsible for planning, delivering, and tracking a wide variety of ongoing programs and events for residents of CIHA.
Major Activities (Typical Duties/Responsibilities)
- Represent CIHA in a positive and professional manner in a variety of settings.
- Maintain professional and supportive relationships with CIHA residents, staff, volunteers, and partners.
- Coordinate programs, activities, events, and communications for approximately 400-500 households.
- Assist Resident Services Manager in identifying and maintaining partnerships with local social service agencies.
- Plan, develop, promote, implement, track, and report the outcome of Resident Engagement programs, activities, funding sources and events.
- Collaborate with Resident Services Manager and Public Relations Specialist to plan, design and disseminate resident newsletter, calendar, flyers, robocalls, invitations, reminders, etc. and design and maintain community monitors and bulletin boards.
- Post updates to social media.
- Maintain current list of households. Communicate operational updates and event reminders using InDesign, Dial My Calls and Constant Contact.
- Assist staff and residents with tenant social service referrals.
- Act as a liaison and point of contact between CIHA staff and residents seeking support and/or conflict resolution.
- Track and report conflicts, referrals, and program participation.
- Ensure that Memorandum of Agreements, paperwork, tracking, and reporting are compliant with federal, state, and local funding requirements.
- Recruit, interview, supervise, support, track and recognize resident and community volunteers with the goal of leveraging staff resources, increasing use of community rooms and expanding educational, wellness, and recreational opportunities available to residents.
- Oversee the inventory, maintenance, and security of Resident Engagement vehicles and the TVs, computers, related technology, equipment, books, supplies and displays utilized in community rooms.
- Complete physical labor including purchasing, loading, and unloading food and supplies for events; moving tables and furniture in preparation for events; unloading, loading, packing, and delivering food boxes to residents; store, retrieve, set up and take down seasonal decorations; etc.
- Prepare purchase requisitions and maintain accurate, up to date record of Resident Engagement expenditures in comparison with spending plan.
- Drive a 15-passenger van to transport residents safely and efficiently between buildings on Centennial Village campus and other approved locations as needed.
- Attend meetings or training as required.
- Perform related duties as assigned.
Skills and Abilities
- Excellent oral and written communications skills; including the ability to speak in front of groups and establish and maintain cooperative and effective working relationships with others – both internally and externally.
- Excellent interpersonal skills using tact, patience, courtesy, and confidentiality.
- Excellent organizational skills and ability to work with minimal supervision.
- Ability to plan, organize and carry out programs, activities, and events.
- Excellent research and record-keeping skills.
- Proficient computer skills and knowledge of word processing and database software such as Microsoft Office Suite, TenMast, Reqlogic, Payscan, etc.
- Currently certified or willing and able to become First Aid and CPR certified.
- Ability to lift, carry, load and unload supplies and boxes weighing up to 35lbs.
Education and Experience
- High school graduate or GED.
- Associate degree in social services or related field preferred; experience can be substituted on a year for year basis.
- Minimum two (2) years’ experience working in affordable housing, social services, program development, volunteer coordination and/or event planning.
- Valid Alaska Driver’s License.