Resident Services Coordinator
The Resident Services Coordinator provides oversight of the resident engagement and stability activities within Rental Operations. Resident Services Coordinators are responsible for planning, delivering, and tracking a wide variety of ongoing programs and events for residents of Cook Inlet Housing Authority (CIHA) This position works directly with applicants, tenants, CIHA staff, community agencies, referral partners’ staff and leadership in a wide variety of settings to educate them on CIHA rental properties as well as connecting and providing CIHA tenant’s resources and community engagement activities.
Major Activities (Typical Duties/Responsibilities)
- Represent CIHA in a professional and positive manner in a variety of settings.
- Build and maintain professional and supportive relationships with CIHA residents, staff, volunteers, and partners.
- Evaluate the needs of CIHA rental properties and provide suggestions in resident services activities to Resident Services leadership.
- Create, implement and supervise Resident Services activities within CIHA Rental Operations to support resident stability and engagement within their rental community.
- Create, implement and maintain outreach program for referral partner participants including standard processes, application waiver program and determination of frequency and need for outreach efforts at each entity.
- Plan, develop, promote, implement, track, and report the outcome of Resident Services programs, activities, funding sources and events.
- Assist in outreach activities, in conjunction with Housing Eligibility staff, to educate community partners and potential applicants on CIHA housing opportunities and resident services activities.
- Evaluate requests for new and existing outreach participation to determine time commitment, resources needed and appropriateness with respect to rental properties eligibility requirements.
- Implement and maintain a Ready to Rent Program for CIHA and referred participants in coordination with housing and outreach staff, Resident Engagement and Rental Operations staff.
- Coordinates closely with Rental Operations in delivery of eligibility and property information and demonstrates a broad understanding of the variety of eligibility and rental program requirements.
- Meet with tenants, in an individual or group setting, to assist them in navigating community resources to gain housing stability.
- Identify and assist with applying for grants or monetary resources to support Resident Services activities.
- Participate in Homeless Coalition and other community action groups as assigned or required.
- Make program funding recommendations and provide support for efforts to find and apply for additional funding for Resident Services staff, events, and expenses.
- Facilitate tenant surveying as needed to evaluate satisfaction with CIHA rental properties and activities provided as needed or directed.
- Performs other related duties as assigned.
Skills and Abilities
- High degree of professional representation of self and CIHA.
- Ability to work independently and with very limited supervision in a wide variety of environments and with limited resources.
- Demonstrated ability to make independent decisions and react in a timely fashion to a myriad of circumstances and encounters with professionalism and tact.
- Excellent interpersonal skills and flexibility to deal effectively with a variety of people, situations, challenges, and changes. Non-judgmental attitude and willingness to treat each client with respect.
- Professional written communication including the ability to provide information in a multitude of formats including email, correspondence, reports and presentations.
- Professional and effective verbal communication including the ability to adjust communication style to meet audiences with a wide range of understanding and professional levels.
- Ability to deliver presentations in small and large group settings.
- Ability to maintain client confidentiality.
- Exceptional customer service
- High level analytical skills necessary to gather information, track statistics, and analyze outreach program performance and report to both leadership and staff.
Education and Experience
- Associates degree in social services or related field preferred; experience can be substituted on a year for year basis.
- High school graduate or GED.
- Two years’ experience working with public, preferably within the housing field.
- Current AK Driver's license.