ROSS Housing Service Coordinator
Under the general guidance of the Housing Outreach and Stability Supervisor, the Housing Service Coordinator will provide support to CIHA residents to help them achieve housing stability and self-sufficiency. The target population served will be CIHA residents residing in NAHASDA-assisted rental units. The Housing Service Coordinator will assist residents in achieving financial stability, obtaining employment, and providing the elderly and disabled with the services and supports they need to stay in their home or “age in place.” The ROSS Housing Service Coordinator will understand the rent obligations under the CIHA Lease and Alaska Landlord Tenant Law and will mediate potential disputes. This is a high-impact position that requires strong interpersonal skills and an ability to communicate effectively and professionally with a wide variety of stakeholders.
Major Activities (Typical Duties/Responsibilities)
- Proactively engage Community Directors and Rental Property leadership to identify program participants who reside in NAHASDA-assisted rental units within the CIHA portfolio.
- Create and maintain a community resource list for NAHASDA renters.
- Assist Community Directors in payment plan discussions for rent and/or utility delinquency with participating residents.
- Complete initial evaluations, determine eligibility, and engage participants in individualized tenancy plans.
- Assist residents in achieving financial literacy by setting up bank accounts, creating household budgets, and helping them identify strategies to pay bills on time.
- Assist residents in obtaining employment by creating resumes and cover letters, as well as working with them to conduct online job searches and interview preparedness.
- Provide elderly and disabled residents with resources and support that will allow them to “Age in Place,” which may include applying for the SNAP program, SSI/SSD, VA benefits, utility payment assistance, other disability benefits, rental assistance, and Medicare/Medicaid.
- Manage a caseload that includes residents across CIHA’s rental portfolio.
- Conduct frequent check-ins with participating residents and Rental Properties staff to obtain feedback regarding processes, successes, and concerns.
- Document all resident case notes in TenMast.
- Coordinate with partners and assistance providers to understand assistance program requirements.
- Coordinate with Community Directors and other Operations staff to understand CIHA rental obligations, notices and policies/procedures that may affect resident receivables.
- Provide status reports to Community Directors and leadership as required.
- Assist Housing Outreach and Stability Supervisor with outcome tracking and grant reporting.
- Develop and maintain productive relationships with Community Directors, Resident Engagement and other Operations staff as required.
- Engage in program design and evaluation to streamline processes and improve program elements.
- Travel to site properties and main office as required.
- Performs other duties as required.
Skills and Abilities
- Ability to:
- effectively communicate both verbally and in written form, including with third-party organizations and individuals;
- build and maintain relationships with property staff and Operations Leadership;
- work cooperatively with case managers, program administrators, and program evaluation staff;
- exhibit excellent interpersonal skills and successfully utilize conflict resolution skills when required;
- maintain a high level of professionalism in interacting with diverse stakeholders, including resource partners, Operations Leadership, and program participants;
- represent the organization professionally in dress, demeanor, and communication;
- manage multiple projects and deadlines effectively;
- collect information quickly and work independently to solve problems and manage conflict;
- work independently and with minimal supervision;
- set/direct own schedule to meet deadlines;
- solve practical problems and deal with a variety of situations where only limited standardization exists;
- gather, analyze, classify data, and prepare accurate, concise, and meaningful reports, draw conclusions, and recommend improvements;
- read, analyze, and interpret policies and procedures, as well as applicable laws and regulations;
- interact with a culturally diverse demographic;
- Knowledge of Alaska landlord-tenant laws.
- Must be highly proficient with Word, Excel, MS Office, and Outlook with an aptitude to easily learn other software applications.
Education and Experience
- Two years previous experience working in affordable housing, social services, or program development; required.
- Current AK Driver’s License.
- Effective communications skills with culturally diverse residents and partners, including those with disabilities and LEP residents;
- Understanding of supportive services and other resources for AI/AN and/or low-income residents, seniors, and those with disabilities;
- Ability to advocate, organize, problem solve, and provide results for AI/AN and/or low-income families, individuals with disabilities, and the elderly;
- Knowledge of federal/state nondiscrimination laws, and procedures and eligibility.
- Knowledge of issues affecting seniors and those with disabilities is preferred.