Cook Inlet Housing Authority (CIHA) is seeking a Business Improvement Coordinator to support efforts that enhance services, programs, and internal processes across our organization. If you're a motivated, detail-oriented professional who enjoys working with a variety of people from different departments and disciplines to improve efficiency and effectiveness for both customers and employees—this is the opportunity for you. 

Who We Are: 

We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing throughout the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing. We are the Tribally Designated Housing Entity for Cook Inlet Region, Inc. 

We believe in collaboration, creativity, and community-building. Our mission is to create housing opportunities that empower our people and build our community. If you're passionate about making a positive difference, you may be a great fit for our team! 

What You’ll Be Doing: 

As the Business Improvement Coordinator, you’ll work with the Director of Business Improvement and collaborate with departments across CIHA to identify and implement process improvements and innovations. You’ll help plan and coordinate project meetings, facilitate team conversations, track progress, and support post-project analysis. Your work will directly contribute to more effective and inclusive systems that serve the community, our residents, and our staff. 

• Provide excellent internal and external customer service through collaboration and relationship building. 
• Work with cross-functional teams to assess processes and identify opportunities for improvement. 
• Coordinate and document team meetings and ensure follow-through on action items. 
• Support implementation of improvement projects, including training and communication. 
• Research industry best practices and propose thoughtful, data-driven solutions. 
• Assist in documenting workflows and developing standard operating procedures. 

What We’re Looking For: 

• Strong communication (written and verbal), collaboration, and facilitation skills. 
• Ability to work with diverse teams to foster inclusive, productive conversations. 
• Proficiency with MS Office and comfort creating process workflows and documentation. 
• Experience gathering and analyzing data to inform recommendations. 
• A flexible, proactive approach to solving both structured and ambiguous problems. 
• 3+ years of experience in project management, process improvement, or team facilitation. 
• Knowledge of nonprofit operations, business management, or property management. 
• Valid Alaska Driver’s License.

What’s in It for You? 

• Your work will directly support how CIHA improves delivery of services, operational work, and community development—helping to create more efficient, inclusive, and responsive systems. 
• Gain valuable experience in project coordination, process improvement, and cross-functional collaboration—ideal for those looking to build a career in operations, strategy, or organizational development. 
• Work alongside a passionate, mission-driven team that values innovation and teamwork. 
• Training and career development opportunities to advance your skills and knowledge and support your work. 
• Competitive salary and benefits package;   
  • Medical, Dental, Vision    
  • Generous PTO Accrual   
  • State of Alaska PERS/SBS Retirement   
  • Plus, many other supplemental insurance offerings