Housing Stability Coordinator
Under the general guidance of the Resident Services Supervisor, the Housing Stability Coordinator will provide support to CIHA residents to help them achieve housing stability and self-sufficiency. The Housing Stability Coordinator will assist residents in achieving financial stability, obtaining employment, assisting with food insecurity, and providing the elderly and disabled with the services and supports they need to stay in their home or “age in place.” The Housing Stability Coordinator will understand the rent obligations under the CIHA lease and Alaska Landlord Tenant Law and will mediate potential disputes. This is a high-impact position that requires strong interpersonal skills and an ability to communicate effectively and professionally with a wide variety of stakeholders.
Major Activities (Typical Duties/Responsibilities)
- Proactively engage Community Directors and Rental Property leadership to identify program participants who reside in rental units within the CIHA portfolio.
- Create and maintain a community resource list for CIHA renters.
- Assist Community Directors in payment plan discussions for rent and/or utility delinquency with participating residents.
- Complete initial evaluations, determine eligibility, and engage participants in individualized tenancy plans.
- Assist residents in achieving financial literacy by setting up bank accounts, creating household budgets, and helping them identify strategies to pay bills on time.
- Assist residents in obtaining employment by creating resumes and cover letters, as well as working with them to conduct online job searches.
- Provide elderly and disabled residents with resources and support that will allow them to “Age in Place,” which may include applying for the SNAP program, Senior benefits, SSI/SSD, VA benefits, utility payment assistance, other disability benefits, rental assistance, and Medicare/Medicaid.
- Manage a caseload that includes residents across CIHA’s rental portfolio.
- Conduct frequent check-ins with participating residents and Rental Properties staff to obtain feedback regarding processes, successes, and concerns.
- Document all resident case notes in applicable software programs.
- Act as lead for the Protein Food Pantry and local grant-funded community meals program.
- Coordinate with Community Directors and other Operations staff to understand CIHA rental obligations, notices and policies/procedures that may affect resident receivables.
- Provide status reports to CIHA staff and leadership as required.
- Assist Resident Services Supervisor with outcome/assistance tracking and grant reporting.
- Plan and facilitate Financial Empowerment classes across the CIHA portfolio as needed by funding requirements and property need.
- Host Family and Senior Resource Information Booths at CIHA properties.
- Travel to various sites, properties and CIHA main office as required.
- Performs other duties as required.
Skills and Abilities
- Excellent oral and written communications skills; including the ability to speak in front of groups and establish and maintain cooperative and effective working relationships with others – both internally and externally.
- Excellent interpersonal skills using tact, patience, courtesy, and confidentiality.
- Excellent organizational skills and ability to work with minimal supervision.
- Ability to plan, organize and carry out programs, activities, and events.
- Excellent research and record-keeping skills.
- Proficient computer skills and knowledge of word processing and database software such as Microsoft Office Suite, MRI, Nexus, Zenoptics, etc.
- Currently certified or willing and able to become First Aid and CPR certified.
- Ability to lift, carry, load and unload supplies and boxes weighing up to 35lbs.
- Build and maintain relationships with property staff and Operations Leadership.
- Work cooperatively with case managers, program administrators, and program evaluation staff.
- Maintain a high level of professionalism in interacting with diverse stakeholders, including resource partners, Operations Leadership and program participants.
- Represent the organization professionally in dress, demeanor, and communication.
- Manage multiple projects and deadlines effectively.
- Gather, analyze, classify data, and prepare accurate, concise, and meaningful reports, draw conclusions, and recommend improvements.
- Read, analyze, and interpret policies and procedures, as well as applicable laws and regulations.
- Interact with a culturally and economically diverse demographic.
- Fundamental knowledge of Alaska landlord-tenant laws.
- Proficient with Word, Excel, MS Office, and Outlook with an aptitude to easily learn other software applications.
- Effective communications skills with culturally diverse residents and partners, including those with disabilities and LEP residents.
- Understanding of supportive services and other resources for AI/AN and/or low-income residents, seniors, and those with disabilities.
- Ability to advocate, organize, problem solve, and provide results for AI/AN and/or low-income families, individuals with disabilities, and the elderly.
- Knowledge of federal/state nondiscrimination laws, and procedures and eligibility.
- Knowledge of issues affecting seniors and those with disabilities is preferred.
Education and Experience
- High school graduate or GED.
- Associate degree in social services or related field preferred; experience can be substituted on a year for year basis.
- Two years’ experience working with the public, preferably within the housing field.
- Current AK Driver’s License.