General Function

Under the direct supervision of the Maintenance Assistant Manager this role leads and coordinates all residential/commercial building maintenance and grounds operations for an assigned portfolio. This position overseas the full unit make-ready process (evaluation through completion), directs day-to-day preventative maintenance activities, and expedites workloads to meet quality, safety, and completion deadlines. Additionally, this role also partners cross-functionally with Compliance, Accounting, Construction, and Rental Properties staff to align work priorities and budgetary targets.

Major Activities (Typical Duties/Responsibilities)

• Supervise grounds and maintenance staff with HR assistance, including recruitment, training, counseling, communication, and performance appraisal completion.
• In coordination with Compliance, align maintenance and grounds priorities to support audit readiness, execute physical inspections, and repair non-compliance items within established deadlines.
• Assists the Assistant Maintenance Manager/Senior Manager with the implementation and evaluation of the preventative maintenance program, schedules for non-routine repairs, and maintenance for all assigned facilities.
• Set schedules, measure progress against KPIs, submit accurate/timely reports with supporting documentation.
• Directs the annual inspection cadence across residential/commercial boilers, backflow preventers, elevator(s), building fire suppression systems, to include maintaining an auditable annual inspection file of these systems.
• Conduct systematic quality inspections of completed maintenance work, deliver targeted coaching to remediate deficiencies, standardize best practices, and upskill the team.
• Implement a structured onboarding and continuous training program that builds technical competencies, embeds safety and quality standards, and drives consistent, high-quality work output.
• Direct the end-to-end maintenance make-ready process for all vacated units within assigned portfolio, including scheduling, spot inspections, cross-team communication (maintenance staff, CD staff, and Rental Properties Managers), with strict adherence to CIHA standards.
• Establish, maintain, and communicate on-call maintenance schedule.
• Build and maintain positive working relationships with Rental Properties staff, Compliance, Housing Services, and other CIHA departments to achieve shared goals within assigned portfolio.
• Monitor maintenance operational and financial reports and evaluate the outcomes against established performance benchmarks, make suggestions and work with Maintenance Manager to implement operational solutions as necessary to ensure portfolio maintenance goals and targets are achieved.
• Provide positive and proactive customer service and communication to all internal and external customers, tenants and vendors.
• Generate purchase requisitions for equipment, materials, and supplies for replenishment and/or acquisition and assist with bid proposals for small projects in accordance with approved purchasing guidelines. Approve requisitions and material purchases in a timely manner to facilitate prompt payments to vendors.
• Manage maintenance spending and procurement for assigned properties within approved budgets; analyze reports and partner with site staff to explain, control, and correct expense variances.
• Lead routine facility inspections to verify employee and building safety; identify risks, hazards, and policy noncompliance, document findings, and drive immediate corrective actions.
• Oversee and perform accounting and recordkeeping functions including vendor and contractor files, work orders, time sheets and compliance files.
• Provide regular reports to the Assistant Maintenance Manager on maintenance performance, status reports of make readies and service requests within assigned portfolio.
• Perform maintenance tasks and other related duties as assigned.

Skills/Abilities

• Broad expertise in residential maintenance practices, processes, and materials.
• Strong regulatory and code fluency, including Federal/State/Local safety requirements, MOA building/life-safety/fire codes, and lead-safe work practices (certification preferred).
• Systems proficiency: MS Office (Word, Excel, Outlook), documentation, and reporting.
• Clear written and verbal communication; builds productive relationships with staff, management, vendors, and diverse resident populations.

Education and Experience

• Four years of experience as a Journeyman Level Maintenance Mechanic or similar level position.
• Two years of experience in supervision.
• Bachelor’s degree in Business Administration or a related facilities/maintenance discipline; equivalent, progressively responsible experience may be substituted on a year-for-year basis.
• Current Alaska Driver’s License and clean driving record.
• Demonstrated track record supervising maintenance teams across residential multifamily and commercial assets, including scheduling, QA/safety compliance, and performance management.